1.1 As a consumer, you have a legal right to cancel a Contract during the period set out in Paragraph 1.3 below. This means that during such period, if you change your mind or for any other reason you decide you do not want to keep a Product, you can notify us of your decision to cancel the Contract and receive a refund. Advice about your legal right to cancel the Contract is available from your local Citizens’ Advice Bureau or Trading Standards office.
1.2 However, this cancellation right does not apply in the case of any custom-made or personalised Products (including but not limited to bespoke hampers) or for any fresh food items given that they are liable to deteriorate or expire rapidly or any long-life food and drink item where the seal has been broken, due to hygiene and health protection reasons.
1.3 Your legal right to cancel a Contract starts from the date of the Dispatch Confirmation (the date on which we email you to confirm our acceptance of your order), which is when the Contract between us is formed. Your deadline for cancelling the Contract then depends on what you have ordered and how it is delivered.
1.4 This excludes all perishable goods, this includes plants. Any dry goods which have been opened will also not be refunded.
1.5 Cancellation of products must be made a minimum of 24 hours before your delivery date. Refunds will not be given for any cancellations made less than 24 hours before the delivery date.
1.6 Refunds will not be given on perishable products past their best before or sell by date. Any products which are fresh and perishable. Dry goods may be returned up to 48 hours after the delivery date if the product has not been tampered with, the packaging is in the same condition it arrived in and the packaging is still airtight where necessary
1.7 If you have returned the Products to us because they are faulty or mis-described, we will examine the returned Product and will notify you of your refund via e-mail within a reasonable period of time. We will usually process the refund due to you as soon as possible and, in any case, within 30 days of the day we confirmed to you via e-mail that you were entitled to a refund. We will refund the price of a defective Product in full, any applicable delivery charges, and any reasonable costs you incur in returning the item to us.
1.8 We will refund you via your original payment method. If you used vouchers to pay for the Product we may refund you in vouchers.
1.9 Please send it back to our return address:J B Turner Farm & Country, Fendyke Lane, Gorefield, Wisbech, Cambs, PE13 4NF.. (b) unless the Products are faulty or not as described (in this case, see Paragraph 1.6), you will be responsible for the cost of returning the Products to us.